Warranty by CASSA: 7-day warranty against manufacturing defects from date of receipt.
STEP 1: Email CASSA at casafurnituredesign@gmail.com and provide the following details:
- Name
- Contact number
- Delivery address
- Proof of purchase receipt
- Picture(s) of the product conditions
STEP 2: Upon confirmation, a mailing address will be provided.
STEP 3: Faulty products must be delivered in its original packaging
(including accessories, manuals, and documentation) to casa.
Delivery costs to be covered by customer.
- casa will cover delivery costs of replacement or repaired product to customer.
- Warranty claims which do not fulfil the steps above will not be processed due to missing information.
Should stocks run out restocking will take at lease 21 working days.
PLEASE TAKE NOTE: The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Refund Policy
We can refund the purchase price or exchange those products in which they were purchased subject to the following conditions:
Item(s) must be returned within 7 days of purchase, together with proof of purchase.
Item(s) must be unused with all original tags/labels attached.
If you request a refund, please follow the procedure of Return written in Return Policy if you have confirmed to return your purchased item.
The purchase price (excluding delivery charges for online) will be refunded to you through direct online banking , once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
Lastly, Please provide us your Bank Account holder name and Bank Account number for us to proceed the refund.
